Receiving Your Furniture
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5 STar Delivery
Since we offer delivery to such a broad area we must deliver in route, therefore we are unable to provide a specific time of day for you delivery, however for your convenience:
You will receive an automated call ahead with a 3 hour estimated time period the day before your delivery.
Your delivery time period will be assigned somewhere between 8:30 AM and 5:00 PM.
Click here to check your delivery time frame online
If you cannot be there at time of delivery or if you must leave, please arrange to have a responsible person present to inspect and accept delivery.
NOTE : If no one is available to accept delivery and a redelivery has to be made, a redelivery charge will be added to the 2nd delivery.
Please advise us 2 days prior to your scheduled delivery day if you cannot take delivery when scheduled.
Preparing For Delivery
Please have the area and the route to the room free and clear of obstructions and ready for delivery before we arrive.
We cannot be responsible for any breakage to items that are in the delivery path. If delivery to the designated area involves limited maneuverability because of narrow halls, doorways or stairways, etc. we cannot be responsible for any damage that could result in attempting placement.
Delivery personnel cannot move or hook up electronic equipment and are not able to hang items on walls.
free in-home service
We will provide up to 2 years of free in-home service on all warranted manufacturers defects.
This free in-home service is provided in our normal delivery area only. Customers needing service on merchandise that has been picked up at our warehouse or that is outside of our normal delivery area will also receive free service on warranted effects providing the item(s) are returned by the customer to our service department.
Clearance items and items sold as-is do not include free in-home service. For service on these items a service and labor fee will be charged.
Customer Pick-ups & Self Haul Purchases
We cannot be responsible for the condition of any item(s) once they leave our store or warehouse & have been accepted by the customer and/or anyone transporting the item(s) for the customer.
For service requests for self-delivered merchandise, the customer must return the item to our service department for service. In-home service can be arranged in our normal delivery area only, however, a service fee will apply.
We cannot be responsible for securing the items for pick-up. We may assist you in loading the item(s) however, it is the customer's total responsibility to secure the item(s) for safe hauling.